Our Policies
A few simple guidelines that help us create the best experience for you, our team, and every guest who walks through our doors
Client Satisfaction
At Prestige Salon, your satisfaction with your hair and overall experience is our top priority. If you're not completely happy with your service, please contact us within 7 days of your appointment so we can schedule an adjustment with your original service provider or another member of our team. Adjustments are considered on a case-by-case basis and are offered at our discretion. While we do not provide refunds for salon services, we are committed to working with you to achieve a result you love whenever possible.
Late Arrival
At Prestige Salon, we do our best to honor every guest’s appointment time. If you arrive late, we will accommodate you to the best of our ability; however, your service may need to be adjusted, rescheduled, or shortened depending on stylist availability and the remaining schedule. In some cases, a late fee or full service charge may still apply, as late arrivals can impact not only your appointment but the timing of all other scheduled guests.
No-show
Your appointment time is reserved especially for you. If you do not show up for your scheduled appointment without notice, the full service total (100%) will be charged, as that time has been set aside and cannot be rebooked on short notice. We kindly ask that any cancellations or changes be made at least 24 hours in advance so we can adjust our schedule and accommodate other guests.
Refunds
For retail products, we want you to love what you take home. If a product isn't the right fit for you, we are happy to offer a refund, exchange, or salon credit within 30 days of purchase, provided the product has been reasonably used & more than half of the product remains. Products that are nearly empty or fully used are not eligible for return. Hair tools, brushes, and other accessories are considered final sale unless they are defective. Refunds will only be issued for special-order or backordered items when the product cannot be fulfilled.
Children
To ensure the best possible experience for all guests, we kindly ask that children only accompany you to the salon if they are scheduled for a service. Children must be supervised by a parent or guardian at all times while in the salon.
Discontinuation of Services
At Prestige Salon, we reserve the right to refuse service or discontinue client relationships when necessary. We maintain a zero-tolerance policy for rudeness, verbal abuse, profanity, or failure to follow salon policies. Such behavior may result in immediate termination of services.